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Shipping & Returns

Returns Policy

All Returns are subject up to a 25% restocking fee. All returns must be accompanied by a Return Authorization Form (RAF).
Under NO circumstances will HTI Medical accept returns of open reagents, consumables or other perishables.


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

All orders are FOB Walpole, MA USA. Orders placed before 2:00 pm EST will be shipped the same day. All order received after 2:00 pm will be shipped next business day. All shipping charges are prepaid and added to the final invoice. Per your requirements, please notify your sales representative to arrange to have your order dispatched using one of your shipping accounts or if you have any special delivery requirements.

Any rush orders are subject to additional shipping charges.

Upon receipt of your products, please inspect the goods and shipping containers for any damage. All damage must be reported to an HTI customer service representative within 5 business days of receipt of the goods. Any damage reported later than 5 days after receipt will not be eligible for evaluation and/or credit.

Shipping Charges:
Customers are eligible for FREE shippingon products leaving the HTI Warehouse. To receive free shipping, the order must be in amount of

$350.00 or greater. You are allowed free shipping on unlimited number of orders over$350.00.

Please note that the shipping rates are typically based on the product's weight. Online product specifications are estimated, shipping will be billed on the actual weight of your order.